A general note is a note assigned to a candidate’s application within a specific recruitment process. It is visible to all users who have access to that recruitment.
General notes are also visible to managers (Business Users) who receive the Interactive Candidate Card. Managers (Business Users) can add notes directly on the Interactive Candidate Card, these notes are also considered general notes.
An internal note is a comment added by a user who has access to the system. It is assigned to the candidate and is visible to all users who have access to that candidate, regardless of the recruitment process they are in.
Internal notes are not visible to managers (Business Users) who receive the Interactive Candidate Card.
Note! Users with the Administrator or Recruiter role have access to every note left on a candidate. This is because they have access to all recruitments in the system, and therefore to every application.
A Mini User can only see internal notes they have created themselves.
What are the key differences between a general note and an internal note?
General Note | Internal Note |
Visible to managers (Business Users) – serves as a way to communicate with Business Users when sending the Interactive Candidate Card. | Not visible to managers (Business Users) – does not appear on the Interactive Candidate Card. |
Assigned to the candidate’s application only within a specific recruitment – will not automatically appear for the same candidate in other recruitments. | Assigned to the candidate – carries over with the candidate to other recruitments (e.g., if the candidate applies again to your company). |
Visible to system users who have access to the recruitment in which it was added. | Visible to all system users who have access to the candidate’s application. |
KEYWORDS: notes; differences between notes; general note; internal note; candidate card;